I had previously gone to the Library website to look at the IM.
I had never sent anything before.
It truly is instant. It even informed me of the status of the response. It let me know that they were typing. You can't get any more engaged than that.
I appreciate the efficiency of IM. However, both parties have to be in sync.
I think IM Reference is valuable to a large-size library (Staffing!!!!). It serves a need for the patron who is at a computer and does not want to talk to a librarian.
I big TY to L. D. for including the acronym dictionary. Does everyone have that memorized?
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Nancy, I am really enjoying your posts! They are thoughtful and fun.
ReplyDeleteTY for taking this seriously and being engaged yourself!
LD